E-Service Intelligence

MLA

Lu, Jie, Da Ruan, and Guangquan Zhang. E-service Intelligence. Springer Berlin Heidelberg, 2007.

APA

Lu, J., Ruan, D., & Zhang, G. (2007). E-Service Intelligence. Springer Berlin Heidelberg.

Chicago

Lu, Jie, Da Ruan, and Guangquan Zhang. E-Service Intelligence. : Springer Berlin Heidelberg, 2007.