Customer Relationship Management : How to Turn a Good Business Into a Great One!

MLA

Roberts-Phelps, Graham. Customer Relationship Management : How to Turn a Good Business Into a Great One!. 2003.

APA

Roberts-Phelps, G. (2003). Customer Relationship Management : How to Turn a Good Business Into a Great One!. .

Chicago

Roberts-Phelps, Graham. Customer Relationship Management : How to Turn a Good Business Into a Great One!.