Technical Support Essentials

MLA

Sanchez, Andrew, et al. Technical Support Essentials. Apress, 2009.

APA

Sanchez, A., Pepper, J., Sanchez, A. R, Andres, C., & Sleeth, K. (2009). Technical Support Essentials. Apress.

Chicago

Sanchez, Andrew, Jeffrey Pepper, Andres R Sanchez, Clay Andres, and Karen Sleeth. Technical Support Essentials. : Apress, 2009.