Case Studies in Service Innovation

MLA

Macaulay, Linda A, et al. Case Studies In Service Innovation. Springer New York, 2012.

APA

Macaulay, L. A, Miles, I., Tan, Y. Leng, Theodoulidis, B., Wilby, J., & Zhao, L. (2012). Case Studies in Service Innovation. Springer New York.

Chicago

Macaulay, Linda A., Ian Miles, Yin Leng Tan, Babis Theodoulidis, Jennifer Wilby, and Liping Zhao. Case Studies In Service Innovation. : Springer New York, 2012.