MLA

Loshin, David, and Abie Reifer. Using Information to Develop a Culture of Customer Centricity. Morgan Kaufmann, 2013.

APA

Loshin, D., & Reifer, A. (2013). Using Information to Develop a Culture of Customer Centricity. Morgan Kaufmann.

Chicago

Loshin, David, and Abie Reifer. Using Information to Develop a Culture of Customer Centricity. : Morgan Kaufmann, 2013.