MLA

Faed, Alireza, and Faed. An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry. Springer International Publishing, 2013.

APA

Faed, A., & Faed, F. (2013). An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry. Springer International Publishing.

Chicago

Faed, Alireza, and Faed. An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry. : Springer International Publishing, 2013.