MLA

Ng, Irene, et al. Complex Engineering Service Systems. Springer London, 2011.

APA

Ng, I., McFarlane, D., Parry, G., Tasker, P., & Wild, P. (2011). Complex Engineering Service Systems. Springer London.

Chicago

Ng, Irene, Duncan McFarlane, Glenn Parry, Paul Tasker, and Peter Wild. Complex Engineering Service Systems. : Springer London, 2011.