MLA

Rajola, Federico. Customer Relationship Management In the Financial Industry. Dordrecht: Springer Berlin Heidelberg, 2013.

APA

Rajola, F. (2013). Customer Relationship Management in the Financial Industry. Dordrecht: Springer Berlin Heidelberg.

Chicago

Rajola, Federico Customer Relationship Management In the Financial Industry. Dordrecht: Springer Berlin Heidelberg, 2013.