Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods

MLA

Bruhn, Manfred. Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods. Berlin, Heidelberg: Springer Berlin / Heidelberg, 2023.

APA

Bruhn, M. (2023). Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods. Berlin, Heidelberg: Springer Berlin / Heidelberg.

Chicago

Bruhn, Manfred. Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods. Berlin, Heidelberg: Springer Berlin / Heidelberg, 2023.