MLA

Pfannstiel, and Christoph Rasche. Service Design and Service Thinking In Healthcare and Hospital Management. Springer International Publishing, 2019.

APA

Pfannstiel, P., & Rasche, C. (2019). Service Design and Service Thinking in Healthcare and Hospital Management. Springer International Publishing.

Chicago

Pfannstiel, and Christoph Rasche. Service Design and Service Thinking In Healthcare and Hospital Management. : Springer International Publishing, 2019.