MLA

Yang, Weiwei Chen, and Robin Qiu. Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 Informs International Conference On Service Science. Springer International Publishing, 2020.

APA

Yang, Y., Chen, W., & Qiu, R. (2020). Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 INFORMS International Conference on Service Science. Springer International Publishing.

Chicago

Yang, Weiwei Chen, and Robin Qiu. Smart Service Systems, Operations Management, and Analytics: Proceedings of the 2019 INFORMS International Conference On Service Science. : Springer International Publishing, 2020.