Enabling Process Management for Loosely Framed Knowledge-intensive Processes
  MLA
  Mertens. Enabling Process Management for Loosely Framed Knowledge-intensive Processes. Springer International Publishing, 2020.
  APA
  Mertens, M. (2020). Enabling Process Management for Loosely Framed Knowledge-intensive Processes. Springer International Publishing.
  Chicago
  Mertens Enabling Process Management for Loosely Framed Knowledge-Intensive Processes. : Springer International Publishing, 2020.