Observing the user experience : a practitioner's guide to user research.

MLA

Kuniavsky, Mike. Observing the User Experience : a Practitioner's Guide to User Research. San Francisco: Morgan Kaufmann, 2003.

APA

Kuniavsky, M. (2003). Observing the user experience : a practitioner's guide to user research. San Francisco: Morgan Kaufmann.

Chicago

Kuniavsky, Mike, Observing the User Experience: A Practitioner's Guide to User Research. San Francisco: Morgan Kaufmann, 2003.