Employees first, customers second : turning conventional management upside down.

MLA

Nayar, Vineet. Employees First, Customers Second : Turning Conventional Management Upside Down. Boston: Harvard Business Press, 2010.

APA

Nayar, V. (2010). Employees first, customers second : turning conventional management upside down. Boston: Harvard Business Press.

Chicago

Nayar, Vineet, Employees First, Customers Second: Turning Conventional Management Upside Down. Boston: Harvard Business Press, 2010.