This is service design thinking : basics - tools - cases.

MLA

Schneider, Jakob, and Marc Stickdorn. This Is Service Design Thinking : Basics - Tools - Cases. Amsterdam: Bis, 2011.

APA

Schneider, J., & Stickdorn, M. (2011). This is service design thinking : basics - tools - cases. Amsterdam: Bis.

Chicago

Schneider, Jakob, and Marc Stickdorn. This Is Service Design Thinking: Basics - Tools - Cases. Amsterdam: Bis, 2011.