Service design : from insight to implementation

MLA

Polaine, Andrew, Lovlie Lavrans, and Ben Reason. Service Design : From Insight to Implementation. Brooklyn (N.Y.): Rosenfeld Media, 2013.

APA

Polaine, A., Lavrans, L., & Reason, B. (2013). Service design : from insight to implementation. Brooklyn (N.Y.): Rosenfeld Media.

Chicago

Polaine, Andrew, Lovlie Lavrans, and Ben Reason. Service Design: From Insight to Implementation. Brooklyn (N.Y.): Rosenfeld Media, 2013.