This is service design methods : a companion to this is service design doing

MLA

Stickdorn, Marc, et al. This Is Service Design Methods : a Companion to This Is Service Design Doing. 1st ed., 2nd release Sebastopol: O'Reilly Media Inc., 2018.

APA

Stickdorn, M., Lawrence, A., Hormess, M., & Schneider, J. (2018). This is service design methods : a companion to this is service design doing. 1st ed., 2nd release Sebastopol: O'Reilly Media Inc.

Chicago

Stickdorn, Marc, Adam Lawrence, Markus Hormess, and Jakob Schneider. This Is Service Design Methods: A Companion to This Is Service Design Doing. 1st ed., 2nd release Sebastopol: O'Reilly Media Inc., 2018.