This is service design doing : applying service design thinking in the real world: a practitioners' handbook

MLA

Stickdorn, Marc, et al. This Is Service Design Doing : Applying Service Design Thinking In the Real World: a Practitioners' Handbook. Sebastopol: O'Reilly Media Inc., 2018.

APA

Stickdorn, M., Lawrence, A., Hormess, M., & Schneider, J. (2018). This is service design doing : applying service design thinking in the real world: a practitioners' handbook. Sebastopol: O'Reilly Media Inc.

Chicago

Stickdorn, Marc, Adam Lawrence, Markus Hormess, and Jakob Schneider. This Is Service Design Doing: Applying Service Design Thinking In the Real World: a Practitioners' Handbook. Sebastopol: O'Reilly Media Inc., 2018.