Best Practices for the Knowledge Society. Knowledge, Learning, Development and Technology for All - Lytras, Miltiadis D.; Ordonez de Pablos, Patricia; Damiani, Ernesto; Lytras, Miltiadis D.; Ordonez de Pablos, Patricia; Avison, David; Damiani, Ernesto; Horner, David G.; Naeve, Ambjorn; Naeve, Ambjö (Springer Berlin Heidelberg, 2009)