Quality Innovation and Sustainability : 3rd ICQIS, Aveiro University, Portugal, May 3-4 2022 - de Oliveira Matias, João Carlos; Costa Martins das Dores, Joana Maria; Gonçalves dos Reis, João Carlos; Oliveira Pimentel, Carina Maria; Santos, Gilberto (Cham Springer International Publishing AG, 2023)