Organizational, Business, and Technological Aspects of the Knowledge Society - Lytras, Miltiadis D.; Ordonez de Pablos, Patricia; Ziderman, Adrian; Imber, Jonathan B.; Lytras, Miltiadis D.; Maurer, Hermann; Ordonez De Pablos, Patricia; Roulstone, Alan; Ziderman, Adrian (Springer Berlin Heidelberg, 2010)