Proceedings of the International Conference on Science, Technology and Social Sciences (ICSTSS) 2012 - Kasim, Azman; Ab. Halim, Roslilee; Abdul Razak, Nor Hidayatun; Mohamed, Siti Rosiah; Wahidah Musa, Nor Lailatul; Wan Omar, Wan Siti Atikah (Springer Singapore, 2014)