Service-Oriented Computing - ICSOC 2020 Workshops : AIOps, CFTIC, STRAPS, AI-PA, AI-IOTS, and Satellite Events, Dubai, United Arab Emirates, December 14-17, 2020, Proceedings - Hacid, Hakim; Alloum, Amira; Beheshti, Amin; Bouadjenek, Mohamed Reda; Liu, Xumin; Maaradji, Abderrahmane; Outay, Fatma; Paik, Hye-Young; Petrocchi, Marinella (Springer International Publishing, 2021)