Managing business process flows : principles of operations management - Anupindi, Ravi, ....-; Chopra, Sunil, 1960-; Deshmukh, Sudhakar D., ....-; Van Mieghem, Jan A., ....-; Zemel, Eitan, ....- (Upper Saddle River, N.J. ; Harlow : Prentice Hall, 2012)
International ed.
Includes bibliographical references and index.
Keywords: Production management; Process control