a| 2015003817

a| 9781137467553

a| Howest

a| pcc

a| HM1106

a| 499.4 2| vsiso

a| Thompson, Neil, d| 1955- 0| (viaf)75510864

a| People skills / c| Neil Thompson.

a| Fourth edition.

a| New York, NY : b| Palgrave Macmillan, c| 2015.

a| XIX, 303 p. ; c| 24 cm.

a| Includes bibliographical references and index.

a| Machine generated contents note: -- PART I: PERSONAL EFFECTIVENESS -- 1. Self-Awareness -- 2. Time Management -- 3. Stress Management -- 4. Information Management -- 5. Assertiveness -- 6. Beating The Bully -- 7. Using Supervision -- 8. Being Creative -- 9. Continuous Professional Development -- 10. Being Realistic And Resilient -- PART II: INTERACTION SKILLS -- 11. Valuing Diversity -- 12. Verbal Communication -- 13. Nonverbal Communication -- 14. Written Communication -- 15. Interviewing -- 16. Influencing Skills -- 17. Leadership -- 18. Handling Feelings -- 19. Managing Conflict -- 20. Multidisciplinary Working -- PART III: INTERVENTION SKILLS -- 21. Anti-Discriminatory Practice -- 22. Being Systematic -- 23. Assessment -- 24. Planning -- 25. Decision Making -- 26. Managing Risk -- 27. Review And Evaluation -- 28. Ending -- 29. Responding To Trauma: Promoting Healing And Recovery -- 30. Reflective Practice.

a| "This new edition offers a comprehensive and up-to-date introduction to developing people skills. Written in an accessible and engaging style by leading author Neil Thompson, it is an essential read for students and practitioners of social work and all other helping professions"-- c| Provided by publisher.

a| BUSINESS & ECONOMICS / Management.

a| Interpersonal communication.

a| Interpersonal relations.

a| Problem solving.

a| SOCIAL SCIENCE / Social Work.

a| Self-management (Psychology).

b| HWPNT c| PENTA j| PENTA.499.4 THOM 15 p| 3015187

a| book

a| text