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1. Handbook of Service Science
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Author:
Paul P. Maglio; Kieliszewski, Cheryl A.; Maglio, Paul P.; Spohrer, James C.
Publisher:
Springer US 2010
Format:
e-book
2. Handbook of Service Science, Volume II
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Author:
Maglio; Kieliszewski, Cheryl A.; Lyons, Kelly; Patrício, Lia; Sawatani, Yuriko; Spohrer, James C.
Publisher:
Springer International Publishing 2019
Format:
e-book