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1. Exploring Service Science
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Author:
Satzger; Hottum, Peter; Kühl, Niklas; Patrício, Lia; Zaki, Mohamed
Publisher:
Springer International Publishing 2018
Format:
e-book
2. Fundamentals of Service Systems
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Author:
Cardoso; Fromm, Hansjörg; Nickel, Stefan; Satzger, Gerhard; Studer, Rudi; Weinhardt, Christof
Publisher:
Springer International Publishing 2015
Format:
e-book