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1. Serviceology for Designing the Future
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Author:
Maeno, Takashi; Sawatani, Yuriko; Hara, Tatsunori; Hara, Tatsunori; Sawatani, Yuriko
Publisher:
Springer Japan 2016
Format:
e-book
2. Global Perspectives on Service Science: Japan
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Author:
Kwan, Stephen K.; Spohrer, James C.; Sawatani, Yuriko; Sawatani, Yuriko; Spohrer, James C.
Publisher:
Springer New York 2016
Format:
e-book
3. Handbook of Service Science, Volume II
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Author:
Maglio; Kieliszewski, Cheryl A.; Lyons, Kelly; Patrício, Lia; Sawatani, Yuriko; Spohrer, James C.
Publisher:
Springer International Publishing 2019
Format:
e-book
4. Serviceology for Smart Service System
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Author:
Sawatani, Yuriko; Spohrer, James; Kwan, Stephen; Takenaka, Takeshi; Kwan, Stephen; Spohrer, James; Takenaka, Takeshi
Publisher:
Springer Japan 2017
Format:
e-book