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1. Service Productivity Management
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Author:
Sherman, H. David; Zhu, Joe
Publisher:
Springer US 2006
Format:
e-book
2. Data Envelopment Analysis in the Financial Services Industry
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Author:
Paradi, Joseph C.; Sherman, H. David; Tam, Fai Keung
Publisher:
Springer International Publishing 2018
Format:
e-book