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1. Serviceology for Services
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Author:
Mochimaru, Masaaki; Ueda, Kanji; Takenaka, Takeshi; Takenaka, Takeshi
Publisher:
Springer Japan 2014
Format:
e-book
2. Serviceology for Smart Service System
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Author:
Sawatani, Yuriko; Spohrer, James; Kwan, Stephen; Takenaka, Takeshi; Kwan, Stephen; Spohrer, James; Takenaka, Takeshi
Publisher:
Springer Japan 2017
Format:
e-book