Hotel and hospitality English : communicate confidently with guests
- Hotel and hospitality English : communicate confidently with guests
- Seymour, Mike
- London : Collins, 2011
- 157 p.: ill. + 2 CD-ROMS.
- English language Conversation and phrase books (for restaurant and hotel personnel)
English language Textbooks for foreign speakers
- 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. The audio CD provides valuable listening practice to accompany each unit.