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1. Service Systems Implementation
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Author:
Haluk Demirkan, James C. Spohrer, Vikas Krishna; Demirkan, Haluk; Krishna, Vikas; Spohrer, James C.
Publisher:
Springer US 2011
Format:
e-book
2. The Science of Service Systems
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Author:
Haluk Demirkan, James C. Spohrer, Vikas Krishna; Demirkan, Haluk; Krishna, Vikas; Spohrer, James C.
Publisher:
Springer US 2011
Format:
e-book