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1. Critical Factors for Adoption of Customer Relationship Management : A Study of Palestine SMEs
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Author:
Salah, Omar Hasan.; Elias, Nur Fazidah; Mohamed, Hazura; Yusof, Zawiyah Mohammad
Publisher:
Singapore Springer 2024
Format:
e-book
2. Service Excellence for Sustainability : Lessons from Malaysia, Japan, and Taiwan
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Author:
Elias, Nur Fazidah; Hanawi, Siti Aishah; Jenal, Ruzzakiah; Mohamed, Hazura; Mohd Amin, Hazilah
Publisher:
Springer Singapore 2021
Format:
e-book